Frequently Asked Questions

No it is not going to cost you to ask – we provide a free initial consultation, it therefore doesn’t cost you anything. The first meeting enables us to see if we can help you and to answer any questions that you may have. If we cannot help then we will let you know your current situation and why we can’t help. If we can help we will let you know how we may be able to improve your current situation.

The first initial meeting is at our expense so that we can get an idea of your objectives and you can also get to know us. At this first meeting we will present our client agreement and discuss and agree how you will pay for our intial and ongoing services.  Much will depend on the type of advice you are seeking but you can rest  assured that we will detail all costs before you decide to proceed.

We are whole of market, directly authorised advisers which enables us to access all the products across the market. This allows us to give holistic advice that is always in your best interest.

All of our advisers are not only qualified to give advice but also have the necessary experience to be able to give accurate and current advice. We pride ourselves on being able to provide an excellent service which means that you are always a phone call away from a qualified adviser who can answer your questions.

We have clients all around the UK and abroad. We work via email, skype, phone, fax and post. This can be done efficiently and effectively through our use of technology.

We can conduct the meeting at your home, office or at our office. Whatever is the most convenient for you. Our advisers also work after 5 pm as we appreciate that not everyone can meet us during the day.

We are registered with the correct authorities and adhere to the Data Protection Act. We do not sell information on and have processes to ensure that your data is safe and remains confidential. If we are applying for a product on your behalf then we will have to pass on information to the providers.